Frequently asked questions
What patients ask us most often.
How can I send my medical records?
Describe your request through the contact form first. We will get back to you and tell you the secure way to send reports, test results and imaging.
Can I get a medical opinion without travelling?
Yes. We can arrange a video consultation with a specialist in Germany.
How is the doctor or hospital selected?
Selection is based on the diagnosis, the specialty required and the provider's experience with comparable cases, not solely on the reputation of the hospital.
How long does it take to receive a response?
The timeframe depends on the type of case, how complete the file is and which provider is involved. Our team keeps you informed as things progress.
Do you assist with medical visas?
We coordinate the medical documents issued by the hospital that are required for a visa application. The decision to issue a visa rests solely with the responsible embassy or authority.
Do you provide translation services?
Yes. We provide written and spoken medical translation in Arabic, German and English.
Do you organise accommodation and transport?
Yes. We can arrange airport pickup, accommodation and travel to hospitals and medical appointments as required.
Do you guarantee the outcome of treatment?
Medical decisions and treatment outcomes depend on the patient's condition and the assessment of the treating doctors. Our role is coordination, organisation and support.
Will my medical information remain confidential?
Yes. Medical data and documents are handled confidentially and shared only within the scope of your request and the agreed purpose.
Still have a question?
Write to us and we will answer specifically.
Send a request